Workflows
Modernization Agencies Can Actually Sustain
ADL maps how government teams actually work — the undocumented workarounds, the manual handoffs — then rebuilds the highest-cost workflows into systems agencies can run without contractors.
Agencies have documented processes.
The ones people actually follow were never written down.
ADL finds them. Rebuilds what's costing the most.
What Workflow Modernization Looks Like
Real Workflow Documentation
We map the process your team actually follows. The one in the SOP binder is usually fiction. Redesign starts from what's true.
Bottleneck Measurement
Cycle times, error rates, and exception frequency measured at every step so leadership sees exactly where hours and accuracy disappear.
Succession-Ready SOPs
Process documentation written for the person starting next month, tested by someone who wasn't in the room when the work was mapped.
We Work Inside Your Stack
We redesign workflows inside the tools your agency already uses. Past your ATO. On your team's desktops. No new procurement actions.
Case & Service Queues
Project & Ticket Flows
Constituent Management
ERP & Finance Flows
Automated Routing
Robotic Process Automation
Process Mining
Performance Dashboards
Forms & Document Routing
Signatures & Approvals
Process Tracking
Low‑Code BPM
Workflow Redesign That Survives the First Week
Embedded Before We Recommend
Two weeks shadowing intake, approvals, and exception handling before a single change is proposed.
Surgical Automation
One high-cost step automated at a time. We don't overhaul the platform because one handoff runs slow.
Subject Matter Experts in the Room
Workaround builder knows the real process. We involve them before designing anything.
Auditable Before-and-After
Day-one baselines, re-measured post-implementation. Numbers your IG and leadership already trust.
Succession-Proof SOPs
Step-level docs reviewed by someone who wasn't in the room. Built to survive turnover.
Phased Delivery
Assessment yields prioritized map. Implementation yields redesigned processes. Each phase: go/no-go.
Workflow Results That Hold Up to Review
80¢
Of every federal IT dollar goes to maintaining processes that haven't been redesigned in a decade.
−40%
Average cycle time reduction on priority workflows after ADL maps and redesigns them.
2 wks
Embedded with your team before a single recommendation is made.
